TERMS & CONDITIONS

HEALTH & SAFETY 

The customer agrees not to enter the same room our technician is working on or has equipment in. In the interest of safety we advise that:

• The Carpet or floor may remain damp for several hours after the completion of the work. This may result in a slip hazard when waling form the carpet to hard floors such as tiles or floorboards.

• We will need to use electrical items and we ask you to be careful not to trip over any cords and keep children away form equipment that may be turned on.

• We may need to use your laundry sink to wash our pads if needed.

• For safety reasons, people and pets should be kept our of the area and away from where our technician is working.

• We ask you to advise our technicians of any potential hazards that may exist within the house or grounds prior to commencement of work. 

DELIVERY OF SERVICE

Steam & Dry Carpet Cleaning WA cannot guarantee that all stains will be removed upon cleaning or refinishing. Stains derived from caustics, acids and permanent dyes may be permanent stains that cannot be removed. Further, Steam & Dry Carpet Cleaning WA cannot be responsible for any pre-existing condition that is not apparent upon visual inspection.

The customer is advised that certain stains are impossible to remove and that certain conditions caused by wear and tear are not apparent until completion of cleaning.

These conditions may include but are not limited to: 

• Fugitive dyes not properly set in manufacture or re-dyeing

• Lounge suites that have water or solvent soluble coloured backing material

• Carpet that has been over-stretched during laying or suffers from de-lamination

• Carpet that has suffered sun-damage, making it fragile or affection dye colour

• The use of high alkaline cleaning solutions or other products that may un-set dyes in the fibers of the carpet or upholstery

• markers used on carpet, fabric backing or padding

• Sacrificial coatings used on timber floors

• Bodily fluids within mattresses

Steam & Dry Carpet Cleaning WA will only warrant claims with respect to the workmanship of the services provided if the claim is reported within 7 days of completion of the work. In the event of a customer complaint, the customer undertakes to give Steam & Dry the opportunity to rectify all work. 

If you are charged a fee for Steam & Dry Carpet Cleaning WA to provide a quotation, then if you proceed with the job the amount charged to provide the quotation will be discounted from the value of the job.

Minimum call out fees apply.

SPECIFIC SERVICE INFORMATION

Prices are subject to a maximum room size of 15 square metres. Stairs are quoted per step. Prices are subject to the condition of the carpet. Difficult stains may incur an additional charge.

Carpet is heavily soiled and needs industrial cleaning.

1. Some stains require extra treatments that will incur at an additional fee depending what kind it is and how bad it is.(The following are: Chewing gum, playdoh, red wine, coffee/tea stain, acidic stain, milk stain and grease stain) 

           2. There are animal stains or odors that require extra treatment that will incur an additional fee.

Stains that are hard to remove are:

Coffee stains, Acidic stains, Red wine stain, Curry, Cordial and milk. Some of the mentioned stains before cleaning can leave a yellow mark on the surface, or after cleaning will leave a yellow mark. We cannot guarantee what will happen if any color is left from the residue of the stain itself.

            3. There are animal stains or odors that require extra treatment that will incur an additional fee.

Stains that are hard to remove are:

Coffee stains, Acidic stains, Red wine stain, Curry, Cordial and milk. Some of the mentioned stains before cleaning can leave a yellow mark on the surface, or after cleaning will leave a yellow mark. We cannot guarantee what will happen if any color is left from the residue of the stain itself.

          4.  The technician will make every reasonable and professional attempt to clean the carpet to the best of his ability.

         5.  The technician will not be responsible for any damage caused by existing conditions that are not apparent upon visual inspection.

       6.  In rare situations, some deep carpet stains are not visible in the initial inspection are actually hidden beneath the carpet fibers, after a proper clean these stains may rise to the top surface of the carpet. Steam & Dry Carpet Cleaning are not responsible nor liable for the behavior of such stains.

*Special Offers not available in all areas.

Price is per seating position and subject to the condition of the upholstery. Maximum width of a seating position is 80cm. A seating position wider than 80cm will incur an additional charge. 

Additional charges may apply for recliners, ottomans and chaises. Leather upholstery is subject to additional charges.

Steam & Dry Carpet Cleaning WA cannot be held responsible for any unforeseen adverse conditions relating to the cleaning of the tiles & grout. This includes but is not limited to:

• Loose, scratched or chipped tiles
• Loose, cracked or missing grout
• UV fading or damage
• Staining of the tiles & grout

Steam & Dry Carpet Cleaning WA clear penetrating tile and grout sealer is supported with a 5-year warranty.

The terms and conditions of the warranty are:

1. For warranty claims in the case of a spill, you must claim within 5 days of the spill occurring.
2. Warranty holder must show their warranty card as proof of purchase when making a warranty claim.
3. You must make reasonable attempts to remove the stain with an approved neutral (pH7) cleaning product before calling Steam & Dry Carpet Cleaning WA.
4. In wet areas such as showers, mould and mildew are excluded from all warranty claims.
5. The sealed grout must only be cleaned with a soft bristle brush, such as a soft broom or toothbrush, not a stiff-bristled brush.
6. This warranty will be voided if the protected areas are cleaned by any company other than Steam & Dry Carpet Cleaning WA, or spot cleaned with a product that is not neutral (pH7).
7. You agree to have at least one maintenance clean performed by Steam & Dry Carpet Cleaning WA (at a discounted price) every 2-4 years from the date of the original clean to keep the warranty active.
8. To make a claim you must have your receipt on hand.
9. This warranty is not transferable. Normal soiling and dirt build up on hard surfaces and grout are excluded. No other warranty is expressed or implied. No one is authorised to assume for the Company any other liability in connection with this product. Warranty is available to owner-occupied residences only. It is not applicable to rental or commercial premises, or shower cubicle floors. Steam & Dry Carpet Cleaning WA has the right to exclude certain areas from the warranty.
   
   

The customer agrees that they have been informed that there are various types of fabric protection and the type used by Steam & Dry Carpet Cleaning WA could best be described as a stain release.

This means that on each type of carpet or fabric its reaction is slightly different. Our product is not designed so that water beads up on the carpet, rather the stain that is caused by any spillage is released from the carpet.

Should the spillage or stain be a caustic, acid or dye, then this could impair the effectiveness of the product and the results cannot be guaranteed. Any guarantee on the application of the product is limited to attempting to remove the stain and re-applying the product to the affected area.

GENERAL INFORMATION

We prefer payment to be made by Eftpos at the time of purchase and out technician will have a portable Eftpos terminal with him when he completes the job. We accept payment by credit card, but with a 2% surcharge. Also we accept cash once the job is completed. In the event that payment is not made according to our payment terms and we take action to recover the debt, then you, the client, shall be liable for all costs associated with recovering the debt including, but not limited to, legal costs and debt recovery costs

If payment is made by Credit Card and the transaction cannot be completed for any reason, then payment will be considered to be 'On Account' per the Terms and Conditions of the Invoice.

Cheques will only be accepted where an account has been set up prior to the job.

If an account has been set up and payment is not made by the due date, or payment is dishonored or otherwise, Steam & Dry Carpet Cleaning WA reserves the right to charge a reasonable Administration Fee, in addition to all other costs associated with recovering the debt including, but not limited to, legal costs and debt recovery costs.

If we attend your premises to provide a written quote then that quote is valid for 30 days only. If you require us to re-attend to re-quote the same service at a later stage then a fee of $50 shall apply for the re-attendance.

If the scope of work changes from the time of the quote to the time that the service is provided, then we reserve the right to either charge an appropriate additional fee for the increased work, or if the work is not undertaken, charge 50% of the original value of the job. Example of a varied scope of work are:

1. Significantly dirtier carpet/mattress/upholstery or carpet/mattress/upholstery with additional stains
2. Mould growth into additional rooms, or areas of the room

If a quote is provided over the phone, then the quote is always subject to the condition of the surface or items to be cleaned or treated and the size of those areas.

Steam & Dry Carpet Cleaning WA reserves the right to charge customers a cancellation fee (minimum of $75) if adequate notice is not given for the cancellation of the booking. In certain instances, a deposit of $200 may be taken in advance of the job. This deposit is fully refundable and transferable providing you, the client, give a minimum of 2 full business days’ notice that you wish to cancel or reschedule the booking. Notice of your intention to cancel or reschedule the booking should be by calling our office on 1300 001 141 or  email us on sales@steamanadry.com.au. Some mailboxes receive a large volume of emails in a day and are not constantly monitored within 48 hours.

Surcharges may be charged on jobs booked for weekends, after hours or public holidays; in multi level apartment blocks or when more than one operator is required.

It is the responsibility of you, the client, to organise parking for our technician. Accordingly, any costs for parking will be added to the invoice along with a surcharge if parking is not available within a short distance.

When stated on all advertising material the following conditions apply:

• Room is a maximum room size of 15 square metres. Any room larger will be classified as two rooms.
• Discounting of smaller spaces is up to the individual franchise owner, technician or call center operator. Discounting of smaller spaces is not a requirement.
• All pricing is subject to inspection and additional charges may be incurred for stain removal, treatment of carpets or rooms that are more heavily soiled, dual process and additional services.
• The maximum width of a seating position is 80cm. If the seat is wider than 80 cm it shall be considered as 2 seating positions.
• Recliners and leather upholstery attract an additional charge
• It is up to the individual technician, franchise owner or call center operator to honor any kind of advertising material that has been retained by the customer and is out of date or proven by Steam & Dry Carpet Cleaning WA records to be out of date, or if the advertising material is from another area, franchise zone or state.
• Steam & Dry Carpet Cleaning WA advertising material is distributed by a third party and Steam & Dry Carpet Cleaning WA takes no responsibility for the incorrect distribution of these materials in any case.

Cancellation Policy

Any cancellation requires a 24-hour notice or a $35 cancellation fee applies on the day. Any cancellation once we have driven to your property, there will be a $79 call out fee. (If the client is not present on-site nor answering technician’s phone call cancellation fee of $79 call out fee will be applied)

Payment Options

We accept cash / Credit Card / Pay-Id